The wait is finally over! After two long years, we are back! To celebrate our return, we're giving you an exclusive 10% discount! Use coupon code 'WELCOMEBACK10' during checkout. Thank you for waiting! Thank you for believing in us! And thank you for being part of our story! We're happy to be back!
The idea behind HUGGABULLZ was born from a story of love, loss, hope and, ultimately, new beginnings. It was early 1999 when I was given a beautiful, full-white Bull Terrier puppy for my birthday. I named her GAZZA, after my favourite - and one of England’s most gifted - football players.
Over the many years that followed, GAZZA became far more than just a dog. She was my best friend, my most loyal companion, and a constant presence in my life. No matter what happened, she was always there, standing proudly by my side.
For quite some time, I had been dreaming of becoming a dad. After years of trying and almost two and a half years of medical treatments and appointments, I had almost started to believe that this dream might never come true. Then, one December morning in 2013, I finally received the news I had been hoping and waiting for: I was going to become a dad!
But only two months later, that happiness was overshadowed by one of the hardest moments of my life. After 15 wonderful years, my beloved GAZZA had reached the end of her journey. It was time for her to cross the Rainbow Bridge and be reunited with the friends who had gone before her.
Knowing that many Bull Terriers sadly never reach such an age, I feel incredibly blessed to have shared fifteen beautiful years with her. And somehow, I have always believed that the little bun growing inside the oven was GAZZA’s final gift to me. Almost as if she was saying:
“You can let me go now. You’re going to have a whole new responsibility to love and look after.”
On August 4th, 2014, my daughter Evangeline made her grand entrance into the world. To make sure she would always know just how special GAZZA was, I designed a plush version of her and had it made especially for Evangeline.
When I shared a few photos of Evangeline cuddling her little GAZZA on Facebook, the response was overwhelming. People immediately fell in love with the idea and wanted a GAZZA of their own. And that was the moment the seed for HUGGABULLZ was planted.
What started as a very personal tribute to my best friend eventually grew into something I wanted to share with the world - so that babies, toddlers, Bull Terrier lovers and big hoomans all over the world could have their very own GAZZA to love, cuddle and cherish.
Because sometimes, the greatest stories begin with a goodbye. And sometimes, love simply finds another way to stay with us!
Saludos, Edwin
Exclusive Designs
Created with love, made with care! All our items are handmade with the utmost effort. For the production we always use the best quality materials.
Quality & Safety
We make sure that every item is checked and cleaned before packing. All our items meet the highest standards and are 100% babyproof and EN71 approved.
Customer Care
We're always on your side: keeping our customers happy is our top priority and number one goal! Should you have any questions or remarks, please don’t hesitate to contact us!
Frequently Asked Questions
Where do you ship from?
We ship worldwide from mainland Spain. Shipping availability and delivery options depend on the destination country and the products in your order. Available shipping methods and costs will always be shown at checkout before you complete your purchase.
How much does shipping cost?
Shipping costs are calculated automatically based on your delivery address, the size and weight of your order and the available shipping service. You will always see the applicable shipping cost before completing your purchase. For some destinations, additional customs duties, import taxes or other charges may apply. These charges are the responsibility of the customer unless we specifically state otherwise at checkout.
How long will my order take to arrive?
We aim to process and dispatch orders as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available. Delivery times vary depending on your destination, shipping method, customs procedures and local postal services. Please remember that international deliveries can occasionally take longer than estimated due to customs or circumstances outside our control.
Where are your products manufactured?
Our products are exclusively designed by us and manufactured in China by carefully selected manufacturing partners. We work with suppliers based on product quality, reliability and value. We do not support child labour or forced labour and expect our manufacturing partners to operate responsibly and in accordance with applicable laws.
Are your products officially licensed?
Unless specifically stated on the individual product page, HUGGABULLZ products are original HUGGABULLZ products and exclusively sold by HUGGABULLZ. If a product is officially licensed or produced in collaboration with another brand or artist, this will be clearly stated in the product description.
Are the colours and appearance exactly as shown?
We make every effort to display our products as accurately as possible. However, colours may appear slightly different depending on your screen, device settings and lighting conditions. Small variations between individual products may also occur, particularly with manufactured or printed items.
How do I know what size to order?
Where sizing is applicable, please carefully check the size information provided on the individual product page before ordering. If you are unsure about the correct size, please contact us before placing your order and we will be happy to help where possible.
Can I change or cancel my order?
We process orders as quickly as possible, so please contact us immediately if you need to make a change or cancel an order. We cannot guarantee that an order can be changed or cancelled once it has entered the processing or shipping stage. If the order has already been shipped, you may need to use our normal return procedure.
What if my order arrives damaged?
Please contact us as soon as possible if your package arrives damaged. We recommend taking photographs of the packaging and the product before disposing of any packaging materials. Please provide your order number and clear photographs so that we can investigate the issue and determine the appropriate solution.
What if I receive the wrong product?
If you receive an item that is different from what you ordered, please contact us as soon as possible. Please include your order number and photographs of the product you received. We will investigate the issue and, where appropriate, arrange a replacement or another suitable solution.
What if my product is faulty?
If a product is defective or does not conform to the contract, please contact us. Customers in the European Union have statutory consumer rights concerning defective or non-conforming goods. These rights apply in addition to any voluntary return policy offered by HUGGABULLZ. Please contact us with your order number and a description of the problem so that we can help you.
Can I return an item if I simply changed my mind?
For customers in the European Union, online purchases generally include a statutory 14-day right of withdrawal. This period normally begins on the day you, or a person designated by you, receives the goods. You may also have additional consumer rights depending on the country in which you live. Please see our Returns & Refunds Policy below for the full procedure.
Are all products eligible for return?
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies. Examples can include clearly personalised or customised products. Any specific return restrictions will be clearly communicated where applicable. Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
Who pays for return shipping?
Where a customer exercises the statutory right of withdrawal, the customer is generally responsible for the direct cost of returning the goods, provided the customer was informed of this before the purchase. If the product is defective, damaged, incorrect or otherwise does not conform to the contract, different rules may apply and HUGGABULLZ will address the issue in accordance with applicable consumer law.
How will I receive my refund?
Once an eligible return has been accepted, refunds will normally be made using the original payment method. Where the statutory right of withdrawal applies, applicable refunds will be processed within the legally required timeframe. We may withhold reimbursement until the returned goods have been received or you have provided evidence that they have been sent back, whichever occurs first, where permitted by law.
Do I have to pay customs or import charges?
Orders shipped outside the European Union may be subject to customs duties, import VAT, taxes or other charges imposed by the destination country. These charges are not controlled by HUGGABULLZ and may be payable by the customer upon importation. Customs rules differ between countries, so we recommend checking your country's import regulations before placing an international order.
Are prices shown on the website final?
The product price shown on the website is the price applicable to the selected product and options. Applicable taxes are handled according to the destination and applicable tax rules. Shipping costs, where applicable, are shown separately before you complete your purchase. For destinations where additional import duties, taxes or customs charges may apply after shipment, these are generally outside the purchase price and may be charged by the destination country's authorities or carrier.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your country, currency, device and other factors. All payments are processed through our available payment providers using their secure payment systems.
Is my payment information secure?
We do not need or store your full card details on our own website. Payments are processed through secure third-party payment providers and are subject to their security and privacy procedures.
Can I track my order?
Where tracking is available for the selected shipping method, tracking information will be included in your shipping confirmation email. Please note that tracking information may not become active immediately after dispatch.
What happens if my tracking information hasn't updated?
International shipments can sometimes go several days without a tracking update, particularly while an item is moving between countries or passing through customs. If you believe your package is significantly delayed, please contact us with your order number and tracking information and we will do our best to assist you.
What happens if I enter the wrong delivery address?
Please check your delivery address carefully before completing your purchase. If you notice an error, contact us immediately. We will try to correct the address before the order is shipped, but we cannot guarantee that changes will be possible. If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply before we can resend the order.
Do you accept orders from every country?
We aim to serve customers worldwide, but certain products or shipping services may not be available to every destination. Any country or product restrictions will be communicated during checkout where possible.
How can I contact HUGGABULLZ?
If you have a question about an order, product, return or delivery, please contact us through our contact page. When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.
Returns & Refunds Policy
We want you to be happy with your HUGGABULLZ purchase. If you are not satisfied with your order, please contact us before sending anything back. We will provide the appropriate return instructions.
European Union customers
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving a reason. The withdrawal period normally begins on the day you receive the goods. After notifying us that you wish to withdraw, the goods must generally be returned within 14 days. The customer is normally responsible for the direct cost of returning the goods, provided this was disclosed before purchase. Products must be handled only as much as necessary to establish their nature, characteristics and functioning. Where permitted by law, we may take into account any diminished value caused by handling beyond what is reasonably necessary.
Exceptions
The statutory right of withdrawal does not apply in every situation. Depending on the product, exceptions may apply to items that are clearly personalized or made to the customer's specifications, as well as certain sealed products that cannot be returned for health or hygiene reasons once opened. Where an exception applies, this will be indicated where appropriate.
Faulty, damaged or incorrect products
If your order arrives defective, damaged or different from what you ordered, please contact us as soon as possible. Please provide your order number and photographs where relevant. Your statutory consumer rights remain unaffected. For consumers in the EU, goods are generally covered by a minimum two-year legal guarantee for defects or lack of conformity, subject to applicable law.
Terms & Conditions
1. General
These Terms & Conditions apply to purchases made through the HUGGABULLZ online store. By placing an order, you confirm that you have read and accepted these Terms & Conditions. Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory consumer rights that apply under the law.
2. Products
We make every reasonable effort to ensure that product descriptions, photographs, specifications and prices are accurate. Minor differences in colour, appearance or manufacturing may occur. Product availability is subject to stock. If a product becomes unavailable after an order has been placed, we will contact the customer and, where appropriate, provide a refund.
3. Prices
All prices displayed on the website are shown in the applicable currency. Where required by applicable law, prices include applicable VAT or other sales taxes. Shipping costs are shown separately where applicable and will be displayed before the customer completes the purchase. Additional customs duties, import taxes or charges imposed by a destination country may apply to international orders.
4. Orders
When you place an order, you are making an offer to purchase the selected products. You will receive an order confirmation after your order has been successfully submitted. We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, payment problems, pricing errors, stock issues or shipping restrictions. If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.
5. Payment
Payment must be completed using one of the payment methods available at checkout. Orders will normally be processed after successful payment authorization. We do not guarantee that every payment method will be available in every country.
6. Shipping and Delivery
Orders are shipped from mainland Spain. Estimated delivery times are provided for guidance and may vary depending on destination, shipping method, customs procedures and circumstances outside our control. Where no specific delivery date has been agreed, EU consumer rules generally provide for delivery within 30 days unless otherwise agreed. We are not responsible for delays caused by customs authorities, postal or courier services, strikes, natural disasters or other circumstances beyond our reasonable control.
7. Customs and Import Charges
For deliveries outside the European Union, the recipient may be responsible for customs duties, import VAT, local taxes, brokerage fees or other charges imposed by the destination country. HUGGABULLZ cannot determine or control these charges. Customers are responsible for ensuring that the products they order may legally be imported into their country.
8. Returns and Withdrawal
Returns and statutory withdrawal rights are governed by our Returns & Refunds Policy and applicable consumer law. Nothing in these Terms & Conditions removes or limits mandatory statutory rights.
9. Defective or Non-Conforming Products
If a product is defective or does not conform to the contract, customers may have statutory rights to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law. Please contact us as soon as possible so that we can investigate and provide the appropriate solution.
10. Intellectual Property
All HUGGABULLZ names, logos, artwork, photographs, graphics, designs, text and other original content appearing on this website are protected by applicable intellectual property laws unless otherwise stated. You may not reproduce, copy, modify, distribute or commercially exploit HUGGABULLZ content without prior written permission.
11. Website Content
We make reasonable efforts to keep the information on our website accurate and up to date. However, occasional typographical errors, technical errors or inaccuracies may occur.We reserve the right to correct errors and update product information, availability and pricing where necessary.
12. Privacy
Personal information is handled in accordance with our Privacy Policy. By placing an order, customers acknowledge that information necessary to process and deliver the order may be shared with payment providers, shipping companies and other service providers involved in fulfilling the order.
13. Third-Party Services
Our website may use third-party services such as payment processors, shipping providers, analytics services and other technology providers.These services may have their own terms and privacy policies.
14. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be prohibited by applicable law. We are not responsible for losses caused by circumstances outside our reasonable control.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The version applicable to your purchase will be the version in force at the time the order was placed, unless a change is required by law.
16. Governing Law and Consumer Rights
These Terms & Conditions are subject to applicable law. Consumers may also benefit from mandatory consumer protection rights in the country where they reside. Nothing in these Terms & Conditions is intended to deprive consumers of rights that cannot legally be excluded.
17. Contact
If you have any questions about these Terms & Conditions, your order or your consumer rights, please contact HUGGABULLZ through the Contact page on our website.
Last updated: August 2026
